Delivery

UK & Ireland

For orders under £45.00 delivery is £3.99 and for orders of £45.00 or more, delivery is free. We want you to receive your items as soon as possible so we aim for all orders to be delivered within 2-4 working days.

International

International delivery is £14.99. We want you to receive your items as soon as possible so we aim for all orders to Europe to be delivered within 3-5 working days and all orders to the rest of the world to be delivered within 5-7 working days.

Returns

We hope you are happy with your items, however we know sometimes you will need to return things. Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, please ensure you enclose your original order confirmation and send it to: Doble and Salisbury Returns, 22A Wingford Road, London, SW2 4DS.

When returning an item you should retain proof of posting from your shipper, as we will not be responsible for any items that fail to reach us. If you are shipping an item over £50.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

You will be responsible for paying for your own shipping costs for returning your item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

If you haven’t received a refund yet,  please contact us at returns@dobleandsalisbury.co.uk and we will be happy to inform you of the status of your refund.

Exchanges

If you need to exchange an item, send us an email at returns@dobleandsalisbury.co.uk detailing what you would like to exchange your item for and send your item to: Doble and Salisbury Exchanges, 22A Wingford Road, London, SW2 4DS.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

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